Refund Policy

Copper Gutter Supply Company does not accept exchanges. However, most items may be returned for a refund. All eligible items must be returned within 15 days from the date you received it. Please allow a period of up to three business days for us to process your return replacement. Please note, if you contact us after the 15 day period, your return will automatically be rejected. The package must be scanned by the carrier within the 15 day period (no exceptions). Item sent back to us after the 15 day period or without our knowledge will not be refunded.

 

Return Process

Complete the return form included in your package or download the return form. Please inspect your order upon arrival to see if the item is defective, damaged, or if an incorrect item was sent. Please contact us within three days of delivery and send a picture of your items to help@coppergutter.com. We will gladly process a replacement or refund. Products must be packaged correctly in their original packaging. Use original packaging materials, provided to divide in cushion products to bring front scratches and or rubbing. Please ship the items to the return address below using the preferred shipping provider. Buyers are responsible for the cost of return shipping.

 

Restocking fee

A 30% restocking fee will apply to any return exchange that were not received damaged, defective or incorrect. No restocking fee will be applied if the item was sent damaged, defective or incorrect.

 

Examples that incur a restocking fee

Fire damage after shipping arrival, buyer changes their mind about the purchase, color doesn’t match house, buyer no longer needs item, buyer ordered item by accident, purchased wrong item, buyer did not like the item, etc.

When an item is returned for a refund, the item must be in the same condition in which it was received. All the items that were in the original package should be included. If the return item is used, damaged, missing any parts, or is damaged during return shipping because it wasn’t package correctly, the return will not be excepted.

 

Cancellation policy

You may request to cancel an order within 24 hours of placing your order.